Central vs. Individual Water Heating?

Owners of homes with multiple bathrooms (mostly landed) usually struggle with the decision of whether to use a central water heater piped to all locations or to use individual heaters for each bathroom. There are pros and cons for each decision. In the interest of narrowing our scope, we will only consider storage heaters.

1. Initial Cost

As illustrated above, using several individual heaters will usually cost more than using a single system.

2. Running Cost

Each individual heater is rated 3.0kW. Using a few heaters in the house means your electrician must accommodate for a higher maximum power load for water heating.

If you use a central heater, the maximum power load will be lower.

3. Shower Convenience

Individual heaters are installed close in proximity to the shower area so users can get their hot water faster.

It will take a few minutes for water from a central heater to flow to several bathrooms from the central heater, but the long wait time can be reduced significantly by installing a circulating pump. The pump may be installed at an additional cost.

4. Installation

Individual heater systems are traditionally placed above the false ceilings of each bathroom. Comparatively larger central heaters are weatherproof and may be placed indoors or outdoors. They can be installed at the roof area, a/c ledges or basements. The installation costs of several heaters will cost more than a single heater unit.

If the roof or a/c ledges are not as accessible and a crane is required to hoist the heater to a desired floor, installation costs may increase.

5. Utility Consumption

If heaters are sized for individual bathrooms, they should be at least 40 lit for each bathroom. When sizing for central heaters, instead of taking 40 lit and multiplying that capacity by the number of bathrooms, you have more leeway based on the assumption that not all members of the family shower at the same time.
In the example above, individual heater systems require 40 lit for each bathroom, so for the whole house, total capacity is 200 liters. The recommended central heater can be smaller; it is sized at 150 liters. A smaller, central heater also means lower bills due to less unnecessary heating, and lower chances of heat loss to the environment.

6. Maintenance

Maintaining several heaters is probably going to cost more than maintaining a single one. This is especially so if the individual heaters are installed above false ceilings. Replacing a water heater without a false ceiling will cost around $150 but replacing a water heater with a false ceiling will cost at least $300. Imagine having to do this a few times! This is one of the biggest drawbacks of maintaining individual systems.

Homeowners also do not like dealing with the mess of ceiling and plumbing works in their bathrooms every now and then. Bathrooms are very personal spaces! Central units are commonly installed at the roof or a/c ledge, installers only need to access these areas if a fix is required.
A downside of using a central heater is if that one heater is down, the whole household may be out of hot water for a few days. Homeowners who are concerned about this may opt to get two smaller heaters installed in parallel instead of one large one.

7. Pressure & Temperature

As the type of heaters we are considering are all storage types, pressure and temperature throughout the whole house should be fairly consistent.

8. Aesthetics

Central water heaters placed at roof area allow for raised bathroom heights.
This last section addresses the placement of heaters, which in turn affects the design of your bathrooms. If individual heaters are placed above false ceilings, there will be a drop in height of the bathrooms to accommodate for a larger false ceiling space. Central heaters may be installed at the roof or a/c ledge, allowing designers to raise bathroom heights and make the area look larger.

Benefits of using individual over central heating systems:

  • Save piping cost: piping is shorter
  • Save cost: no need circulating pump
  • Backup: if one heater is down, there are still other heaters on standby.

Benefits of using central over individual heating systems:

  • Maximum privacy: heater is away from personal space like bathrooms and bedroom
  • Save cost: one central system is less costly than a few individual systems
  • Lower power loading: 1 system is 3000 watts, 3 systems are 3000 watts x 3
  • Lower maintenance cost: 1 system is $250, 3 systems $210 x 3

4 Important Considerations

On a final note, here are four important factors to take note of before making a decision.

1. Existing Piping

You should only consider changing from a central system to an individual system or vice versa if you are doing a full scale renovation. Otherwise, use your existing layout. Removing existing pipes and laying new ones for the whole house are not only expensive, the process will involve extensive hacking and drilling.

2. Type of Heater

If you are using a renewable energy water heater like solar or heat pumps, bear in mind that the nature of their heating process requires a large tank. As such, it will be preferable to use a central system to save on initial cost.

3. Bathroom Placement

Always have your floor plan handy. Your bathroom or kitchen placement matters. If your hot water points are spaced very far apart from each other, your water piping for a central system may cost more than that of an individual system.

When in doubt, send your floor plans to a water heater specialist and be prepared to answer a series of questions on your usage, bathroom fittings, and minimum and maximum expected occupancy at home. These will help us determine which water heater is best for you and how the system should be installed.

4. Plan Water Heaters Early

Planning must be done early! Wiring and water pipes are run at early stages.
We’ve met so many clients who left their water heater decisions to the last minute as they were not advised that their choice of heaters would affect water piping. When all your tiles are up, you cannot make very many changes! Water piping is decided very early in the build stage of the house, together with electrical works.

Avoid These 6 Warranty Pitfalls at All Costs

Beware of a Too-Good-to-be-True, Ultra Long Warranty!

Don’t be me. I learnt this the hard way buying my Samsonite luggage. Buying a "lifetime" warranty seemed like the best deal. Until I brought it in to change a part that fell out.

Then they pulled out this crazy list of terms and conditions that made me give up.

For appliances like water heaters, the concept is the same. Not all warranties are equal. Understand this before you buy. Know what to look out for. This will save you precious time and emotional frustration.

1. Keep Your Eyes Peeled for a 'Full Warranty'. This is the Best Type of Warranty and Very Rare. Go for FULL Coverage Whenever Possible.

Full warranties are scarce and hard to find.

Good news is... 'hard to find' does not mean it is impossible to find.

You want this Full Warranty because it protects you more than it protects the company. That is the idea right?

You want to be fully covered to be exempt from paying for hidden costs. This needs to cover everything from labour, parts cost and transport. A full onsite warranty.

The only thing that is not covered are installation faults. But it is fair to exclude this from coverage. If your installer damaged the product because of his lack of skill.. then you go after the installer.

2. Don't Just Get Full Coverage... Get the LONGEST Possible Full Coverage.

When buying stuff at Harvey Norman, they always ask if you want to upgrade your warranty and add 2 to 5 years to it.

While it's always tempting to think, Nahhhh. I've already spent $5k on this fridge!! Why would I want to top up YET another $800 bucks for incidents I cannot forsee??

WELL. Life is about planning for incidents you cannot forsee. And from personal experience, Extended warranties have saved my wallet more than half the time. So grateful for buying the extension for the last few big-cap electronic purchases. I put my faith there!
In Singapore, the average lifespan of a heater is 5 years. This means many heater companies will give you a 1 Year Full warranty.

Better brands last longer, so they go up to 3 Years Full warranty.

If your home situation is long-term, aim for 3 years. You save more in the long run going for quality and the longest possible warranty coverage.

If I don't Have a 'Full Warranty'... What am I Getting?

If what you have on your hands isn't a full warranty... You may have a partial warranty.

In that case, you have to be extra careful.

Partial warranties cover only certain parts

3. Now Hang On Tight, Don’t Fall off Your Chair... We’re Coming to the Most Well Kept Secret About Partial Warranties..

Of course a partial warranty sounds appealing!! Who doesn't like the sound of a 10-year warranty? But they are misleading and even a tad dishonest.

Let me let you in on a secret. A 10-year warranty on a heating element might seem like a great deal.. but the industry secret is that the heating element rarely fails. It’s the other parts like wires and thermostats that will need repair sooner. If these aren’t covered, you could end up paying out of pocket for repairs.

Usually, companies who play this game are not interested in servicing you. They are excited to find out if you’ve exceeded your 1-year warranty. Then they can slap on some charges for back end sales. It's a horrible way to do business.

Be wary of those partial warranties!!
Heating elements are hardly ever replaced.. in all my years of being in the heater industry, I’ve only seen elements break down less than 5 times!!

4. Trust me on This, for Heaters.. Always Buy Local. Forget That Awesome Deal You Saw on Taobao.

Absolutely NO taobao for water heaters!! It will be the worst decision ever.

You need a local warranty. If there's a problem.. there is no way you can fix it yourself. You are not superman!!! Even if you ARE Superman, you have no Time!!

When you buy local, you're actually buying access to a valuable local support network.

I've heard horror stories of unapproved heaters bought online that fail at the worst times. Imagine: Chinese New Year no hot water?!! Your wife and kids are giving you pressure? Now good luck getting support over taobao chat.

Actually, at that point you’ll need more than luck to survive.

Don't ruin things for yourself. Always buy local when it comes heaters. Thank me later.
Heaters are one of the hardest appliances to troubleshoot.

5. Hidden Costs Here, Hidden Costs There, Hidden Costs EVERYWHERE!

If normal transport charges are $100+... Why are you getting charged $250????

I've heard this happen to people who are still locked in under their 'warranty period'. They can't go to a 3rd party to repair or their warranty may be void. It's a minor wire repair but they have to cough up hundreds $$$$$.

They are stuck in what we call a ‘bo-pian’ or no-choice situation.

It is downright dreadful, but sad to say.. This kind of back-end sales tactic has happened before and will happen again.

Out of frustration, some even decide to change their whole heater to another brand. It’s a good move because you avoid dealing with dishonesty.

On the other hand, it’s very expensive…

You can avoid this heartache by doing some homework. Buy from a reputable company.

6. Whenever Possible, Buy Direct from the Main Distributor

When I bought my first Dyson.. I went to a Reputable department store along Orchard Road. They were running a promo I couldn't resist.

Things went fine as long until my Dyson stopped working.. then the nightmares began. I got thrown around department after department of red tape.

Need to check invoice.
Need to look up sales person.
Oh.. Must send to HQ for inspection.
Now we need to order special parts.

It was a simple problem but so many layers of people and paperwork. Drove me nuts.
From that I learnt my lesson, always buy direct.

Now I get my Dyson from the main distributor. Their turnover is fast. I have absolute confidence I'm getting the latest version free from bugs and defects.

If they have issues with a model, they are upfront and transparent with me. Because I am their direct customer, they will take care of me first.
Response is also much faster!!

Sometimes, they also waive charges. Now, I'm not saying to go in with the expectation of free service. Everyone has to earn a fair wage. But I can feel the difference in the quality of customer service.

Same idea with water heaters. Want faster service? Buy direct.

7. Are You Serviced By a Bot or a Human Being?

Of course you can tell. Everything is different when it's a real person on the other end of the line.

Service is faster.

Arrangements are flexible.

You get accurate answers.

Because a real person understands your needs. A bot doesn't.

Conclusion

Singaporeans and hot water have a special relationship. We take it for granted when it is there, but we go crazy when deprived of it!!

Understanding your water heater warranty can make or break your hot water experience.

Hope the tips I’ve shared here on warranties will help you in some way!