Return Policy

We are committed to your satisfaction and if your heater cannot be installed in your home because it does not fit, we provide a 7-day money back return policy. Please provide all the necessary details.

  • If the product is defective, we will do a 1 for 1 exchange with no delivery fee.
  • Exchanges are accepted if the items are in unopened boxes.
  • There is $5 admin fee for all returns.
  • There will be a $30 delivery fee unless the item is delivered to our showroom.
  • Items may not be returned if they are damaged or installed or if any of the components and packing material are missing.
  • Items that are returned and violate the above conditions will be donated to charity at our discretion.
  • If your payment was made by credit card, a 3% card fee will be deducted from your refund amount.
  • Refunds will be credited into your bank account or PayNow within 7 working days.