AOS Bath Warranty

Terms & Conditions

What does the warranty cover?

Water Heaters

AOS Bath (the local warrantor) will cover defects or manufacturing faults of the water heater with components or models of equivalent size and compatibility. The warranty covers
  • Heater tank and leaks for 5 years from the date of purchase;
  • All other heater parts for 3 years from the date of purchase;
  • Service and labor charges for 3 years from the date of purchase.
It is the purchaser’s/owner’s responsibility to provide our service personnel direct access to the product unit.

Water Filters

AOS Bath Pte Ltd (the local warrantor) will cover defects or manufacturing faults of the water filter with components or models of equivalent size and compatibility. The warranty covers
  • All components of the water filter for 1 year from the date of purchase
  • Service and labor charges for 1 year from the date of purchase.
It is the purchaser’s/owner’s responsibility to provide our service personnel direct access to the product unit.

What isn’t covered by an AOS Bath warranty?

Water Heaters

This warranty shall apply only when the heater
  • Is not subject to accidental damage or faults caused by negligence;
  • Is not subject to damage from external sources such as transit, weather or power surges.
Service and labour charges are covered for the first 3 years. After this period, AOS Bath will provide only a replacement water heater or part thereof. The owner is responsible for all other costs (labor for service, delivery removal, re-installation)

Water Filters

This warranty shall apply only when the filter
  • Is not subject to accidental damage or faults caused by negligence;
  • Is not subject to damage from external sources such as transit, weather or power surges.

What are the terms and conditions of the warranty?

Water Heaters

This warranty shall apply only when the heater
  • Is owned by the original purchaser;
  • Is correctly installed in accordance to the AOS Bath instruction manual;
  • Has a serial number that is not altered or removed;
  • Is installed indoors (not applicable for weatherproof models)
  • Is accessible (charges will apply to cut and replace false ceiling)
  • Is installed with no modifications to its design in any way

Water Filters

This warranty shall apply only when the filter
  • Is owned by the original purchaser;
  • Is correctly installed in accordance to the AOS Bath instruction manual;
  • Has a serial number that is not altered or removed;
  • Is installed indoors appropriately
  • Is accessible
  • Is installed with no modifications to its design in any way

When does the warranty become effective?

Water Heaters

The warranty becomes effective on the date of purchase or delivery of your water heater, whichever is later.

Water Filters

The warranty becomes effective on the date of purchase or delivery of your water filter, whichever is later.

Where is the AOS Bath warranty valid?

Water Heaters

The warranty is valid only in Singapore.

Water Filters

The warranty is valid only in Singapore.

What is the claim procedure?

Water Heaters

Please register online. If you have not done so, any claim under your warranty should be initiated with the dealer who sold the heater. If this is not practical, you can call us at 6842 0030.

Unregistered customers must produce proof of purchase and installation date to support a warranty claim. Please keep your purchase receipt in a safe place to ensure you have this information.

Water Filters

Please register online. If this is not practical, you can call us at 6842 0030.

Unregistered customers must produce proof of purchase and installation date to support a warranty claim. Please keep your purchase receipt in a safe place to ensure you have this information.